Refund policy
Return & Refund Policy
Last updated: May 2026
We want you to love what you ordered. Our products are designed to make your space better — and if something's gone wrong, we'll make it right.
Damaged or Incorrect Items
If your order arrives damaged, defective, or not as described, contact us within 14 days of delivery at info@coolcribdecor.com with:
- Your order number
- A photo of the issue
- A brief description of the problem
We'll send a replacement or issue a full refund — no hassle, no return required.
Change of Mind
Because our products ship directly from our supplier, we're unable to accept change-of-mind returns. We encourage you to review product dimensions and descriptions carefully before purchasing. If you have any questions before buying, we're happy to help — just reach out at info@coolcribdecor.com.
Order Cancellations
Orders can be cancelled within 12 hours of purchase. After that, orders are submitted to our supplier and cannot be recalled. Please contact us immediately at info@coolcribdecor.com if you need to cancel.
Refund Processing
Approved refunds are processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
For any questions about your order, reach us at info@coolcribdecor.com. We aim to respond within 1 business day.