Privacy policy

Privacy Policy — Cool Crib Decor

Last updated: May 23, 2026

Cool Crib Decor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cool Crib Decor is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Tracking Technologies and Advertising Pixels

We use cookies and similar tracking technologies on our website to collect information about your browsing activity and improve your experience. These technologies include:

  • Meta Pixel: A tracking code placed on our website that allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show you relevant advertisements. The Meta Pixel collects data including pages visited, products viewed, items added to cart, and purchases made.
  • Meta Conversions API: A server-side tracking tool that shares purchase and browsing events directly with Meta Platforms Inc. to measure advertising performance. This operates alongside the Meta Pixel and improves tracking accuracy.
  • Advanced Matching: Customer data including hashed (encrypted) email addresses, names, and phone numbers may be shared with Meta to match your activity to your Facebook account for ad personalisation purposes.

You can manage or opt out of Meta's use of your data for advertising purposes by visiting your Off-Facebook Activity settings at facebook.com/off_facebook_activity.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to cart, purchase, return, exchange or cancel.
  • Communications with us including customer support inquiries and other messages.
  • Device information including your device type, browser, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.
  • Advertising data including browsing and purchase behaviour used to serve relevant ads via Meta Pixel and Conversions API.


Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you visit or use the Services, create an account, or communicate with us.
  • Automatically through the Services via cookies, Meta Pixel, and similar tracking technologies.
  • From our service providers including Shopify, payment processors, and advertising platforms.
  • From our partners or other third parties including Meta Platforms Inc.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide and Improve the Services. To process payments, fulfil orders, manage your account, arrange shipping, and create a personalised shopping experience.
  • Marketing and Advertising. To send promotional communications by email or other channels, and to show you online advertisements on Facebook, Instagram, and other platforms based on your activity and purchases.
  • Ad Performance Measurement. To measure the effectiveness of our advertising campaigns using Meta Pixel, Meta Conversions API, and Advanced Matching. This involves sharing hashed customer data with Meta Platforms Inc.
  • Security and Fraud Prevention. To authenticate your account, detect fraudulent activity, and protect our services.
  • Communicating with You. To provide customer support and respond to your enquiries.
  • Legal Reasons. To comply with applicable law and respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to the following third parties:

  • Meta Platforms Inc. (Facebook & Instagram): We share customer data including hashed emails, purchase events, and browsing behaviour via Meta Pixel and Conversions API for advertising measurement and optimisation. Meta may use this data in accordance with its own Data Policy available at facebook.com/policy.
  • Shopify: Our e-commerce platform provider collects and processes data to enable the Services.
  • Payment processors and logistics providers: To process transactions and fulfil orders.
  • Other marketing partners: To provide marketing services and serve relevant advertising.
  • Legal and regulatory bodies: When required by law or legal process.
  • Business transaction parties: In connection with a merger, acquisition, or bankruptcy.


International Data Transfers

We are based in Melbourne, Australia. Your personal information may be transferred to and stored on servers located outside Australia, including in the United States, where Meta Platforms Inc. and Shopify operate infrastructure. By using our Services, you consent to this transfer. We take reasonable steps to ensure your data is handled securely in accordance with this Privacy Policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and to exercise your rights, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy or the Shopify Privacy Portal at privacy.shopify.com.

Australian Privacy Act

We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. You have the right to request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable timeframe.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access — Request access to personal information we hold about you.
  • Right to Delete — Request deletion of your personal information.
  • Right to Correct — Request correction of inaccurate personal information.
  • Right of Portability — Receive a copy of your data in a portable format.
  • Right to Opt Out — Opt out of targeted advertising, including Meta's use of your data via Off-Facebook Activity settings.
  • Managing Communications — Unsubscribe from marketing emails at any time via the unsubscribe link in any email.


Children's Data

The Services are not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

Security and Retention

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Policy on this website and update the "Last updated" date. Continued use of the Services after any changes constitutes your acceptance of the updated Policy.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at:

Cool Crib Decor

coolcribdecor.com

Melbourne, Victoria, Australia